FAQ
Payments & Safety
Yes. All transactions are processed through Shopify's secure checkout. Your payment data is encrypted and never stored on our servers.
We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal and Apple Pay.
Shipping & Delivery
US: 10-15 business days. UK & Europe: 15-25 business days. Rest of world: 20-30 business days.
US: $8.00. UK & Europe: $12.00. Rest of world: $12.00.
Yes. Free shipping on US orders over $65 and UK & Europe orders over $85.
Yes. We ship to the US, UK, Europe and worldwide.
Returns & Refunds
Yes. We accept returns on unopened, unused products within 30 days of delivery.
30 days from the date of delivery.
Email us at support@paranie.com with your order number and a photo of the damage. We'll resolve it immediately.
Products
Yes. Every product in the Paranie range is cruelty-free.
Yes. All Paranie products are paraben-free and sulphate-free.
Check your spam folder first. If it's not there, email us at support@paranie.com with your order details and we'll resend it.